Privacy Policy
Effective Date: 16 February 2026
Ageless Nutrition respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website, book consultations, or engage with our services.
This Privacy Policy forms part of our Website Terms & Conditions and should be read together with them.
Who We Are & How to Contact Us
Ageless Nutrition is owned and operated by Anna Hutchins (ABN 54843243035), based in New South Wales, Australia.
If you have any questions about this Privacy Policy or how your information is handled, you can contact us at info@agelessnutrition.com.au.
Our Commitment to Your Privacy
We are committed to handling your information responsibly and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
We do not sell or rent your personal information. Your data is used only for legitimate business, clinical, and legal purposes related to the services we provide.
Who This Policy Applies To
This Privacy Policy applies to:
Website visitors
Clients and prospective clients
Subscribers and individuals who contact us
Individuals who access digital tools, downloads, or resources
Information We Collect
We may collect personal information when you:
Visit our website
Book a consultation
Complete intake forms or questionnaires
Communicate with us by email or through the client portal
Use digital tools or opt-in resources
Engage with us on social media
Types of Information We May Collect
Contact details (name, email address, phone number)
Health and lifestyle information you voluntarily provide
DNA testing and functional testing information (with consent)
Appointment and communication records
Payment information (processed securely via third parties)
Website usage data (such as IP address, browser type, pages visited)
We only collect information that is reasonably necessary to provide our services.
Sensitive Health Information
As part of providing personalised nutrition services, we may collect health-related information with your consent.
This information is used solely for:
Providing personalised care
Preparing consultations and reports
Clinical record keeping
Meeting professional and legal obligations
Sensitive information is handled with care and is never used for marketing purposes.
How We Use Your Information
Your information may be used to:
Provide consultations and personalised services
Communicate with you about appointments or care
Prepare reports and recommendations
Improve our website and services
Meet legal, professional, and record-keeping obligations
Send relevant information or updates (with your consent)
Third Parties & Service Providers
We may share information with trusted third parties where necessary to provide services, including:
DNA testing and laboratory providers
Supplement and testing kit suppliers
Secure client management platforms
Payment processors such as Stripe
Professional advisers where legally required
We take reasonable steps to ensure these providers handle your information securely and in line with privacy laws.
Payments & Financial Information
Payments are processed securely via Stripe.
Ageless Nutrition does not store or have access to your full credit or debit card details.
Stripe handles payment information in accordance with its own privacy and security standards.
AI-Assisted Tools
Ageless Nutrition may use secure, third-party AI-assisted tools (such as note-taking software) to support clinical documentation and administrative efficiency.
These tools assist with summarising and organising consultation notes and do not replace professional judgement. Where audio recording is involved, your consent will be obtained in advance.
All information is handled in accordance with this Privacy Policy.
Cookies & Website Analytics
Our website may use cookies and similar technologies to improve functionality and understand how visitors use the site.
You can adjust your browser settings to refuse cookies. Doing so may affect some website features but will not prevent you from browsing the site.
Website Analytics, Marketing & Contact Forms
We may use third-party analytics and marketing tools, including Google Analytics and Meta platforms (such as Instagram and Facebook), to better understand how visitors interact with our website and content.
These tools may collect information such as pages visited, time spent on the site, interactions with content, general location, and device information. This data is used in an aggregated and de-identified way to help improve website functionality, content, and communications. It is not used to personally identify you.
We may also collect personal information that you voluntarily provide through website contact forms, enquiry forms, email communications, or when opting in to receive information or updates.
Marketing communications are sent only where consent has been provided, and you may opt out at any time by using the unsubscribe link or contacting us directly.
Accessing or Correcting Your Information
You may request access to, or correction of, personal information we hold about you by contacting us at info@agelessnutrition.com.au.
We will respond within a reasonable timeframe, subject to legal and professional obligations.
Data Storage & Security
We take reasonable steps to protect your information from misuse, loss, unauthorised access, or disclosure.
Information is stored securely using reputable third-party platforms and is retained only as long as required by law and professional standards.
Complaints
If you have concerns about how your information has been handled, please contact us directly so we can address the issue.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Updates to This Policy
This Privacy Policy may be updated from time to time to reflect changes to our practices or legal requirements.
The current version will always be available on our website.
Final Note
Your privacy matters. We aim to be transparent, respectful, and thoughtful in how your information is handled while supporting a safe and professional care experience.
If you have any questions, please contact us at info@agelessnutrition.com.au.